Privacy Policy

We take the security of your data very seriously and do all that we can to ensure that we conform to the laws and best practice of the industry. The following Privacy Policy, (alongside the Terms and Conditions, Cookie Policy, and any other referred to documents and polices) explains how we will collect and use the information that we collect and your rights to view or amend it.

Your rights as an individual.

From the 25th May 2018 you will have revised rights under the new EU General Data Protection Regulation (GDPR). These are: –

• The right to be informed
• The right of access
• The right to rectification
• The right to erase
• The right to restrict processing
• The right to data portability
• The right to object.
• Rights in relation to automated decision making and profiling

 

WHO WE ARE

We are an online marketing company who own several websites for the purpose of introducing customers to a service that they require. Our understanding of a customer requiring a service is by them filling in their contact details – name, email address, telephone number and sometimes other information to request the service that is being offered on that specific website and also confirming the request to be contacted by ticking the box that is present thereby consenting to be contacted for the purpose of the service that is being promoted on that website. We, under no circumstances, will ever sell or provide the customer contact details for other products that the customer has not expressed an interest in.

By using any of the websites operated by us; you will be deemed as having read and accepted the Privacy Policy and are consenting to having your information processed by us and our partners in line with this policy. As such, please do ensure that you carefully read and understand this document and should you not want to be bound by the terms set out, do not use our site.

 

 

HOW DO WE COLLECT INFORMATION?

The following Information about you may be collected and processed by us:

• Details that you provide to us directly by visiting our websites and by filling in any forms on our websites This includes using our online services, completing an enquiry form, or applying for any other product or service on our web sites
• Details of any transactions that you carry out through our system, including information of your visit to our website and details of any resources accessed when using our website
• Details that you may provide to us when contacting us
• Details that you have consented to be passed to us by our affiliates, partners and brokers

 

TYPES OF INFORMATION THAT WE MAY COLLECT

During the course of your use of our websites or correspondence with us, we may collect and process the following information about you that you provide to us when requesting to be contacted for a service online, or via any other form such as registering a compliant or query; including, but not limited to: name, email address, home address, previous addresses(s), residential status, marital status, phone numbers, date of birth, employment details, income details, pay dates, bank account details, monthly expenditure, health information details of your visits to our website are collected and information including, but not limited to: location data, traffic data, other communication data and the resources that that you have accessed. More details on this are given when we explain our use of COOKIES later in this document.

 

 

STORAGE OF PERSONAL DATA

In order to protect your personal data we have strict security measures in place:

• Secure servers are used to store your data. These are treated as confidential and are not accessible to the public
• Data that we hold is only accessible to own employees or those third parties who need to know such information in order to deliver our products and services and can only be accessed by way of username and password method
• We routinely evaluates its data security procedures in order to identify security threats, and to ensure continued security, – the integrity of our servers is of paramount importance to us

We will not store your personal details beyond the legally-permitted period and so records we hold relating to you will be entirely deleted from our servers at the point we can no longer legally retain them.

Although we aim, and take all possible measures to completely protect your data, we are unable to guarantee or warrant the security of any information that you transmit to us. Data transmission over the internet can be an insecure method of communication. It may be possible for third parties outside of our control to access the data you are communicating to us whilst the transmission is in process and neither of us would be aware.

 

HOW WILL WE USE YOUR INFORMATION?

We are the sole owner of the information collected from our websites. Our websites collect personally-identifiable information from our users. Our websites collect demographic information about you, (such as name, age and locality). This data will be used in order to process and submit your enquiry to our partners. It may also be used by us and carefully selected third parties to contact you by email, SMS, post, telephone or other appropriate means, with communications about their products or services, who may be in a position to help you; examples are such as:

 

We may use any of this information in the following ways:

• To make sure that the content that you see from our website is presented to you and your computer in an effective manner
• To provide you with services, products, information or special offers that we feel may be of interest to you or that you have requested from our websites, where you have shown consent to be contacted for such purposes; please see table below for the industry types you can expect to receive services, products, information or special offers from.
• By using our website, this is your confirmation that you agree to such use, storage and transfer of your data
• To confirm that the information that we hold about you is current and up-to-date via third party providers of such services, to include phone, e-mail, SMS and postal verification methods, to inform you about the changes and upcoming services through our website
• To respond to your Customer Service enquiries or to handle complaints effectively – we have a duty to ensure that we are corresponding with the person whose details we will be discussing and we like to have your application history in front of us when responding to your Customer Services contact with us to give you the speediest resolution possible
• If we are legally obliged to allow other parties access to your personal data in order to comply with any law or regulation or when we seek to protect our commercial interests through any means open to us in law
• In order to allow an affiliate who introduces customers to us, to know how to bill us for their services
• Should we be bought by an external entity the personal data held by us about our customers will be one of our assets and as such will be transferred at the point of sale
• To undertake improvement to our websites and application processes

 

PASSING YOUR INFORMATION TO THIRD PARTIES

By entering your information into our websites you agree that valued third party partners may contact you via telephone, automated telephone, email, SMS, post or other appropriate means, with products and services that you have expressed an interest in and have agreed to be contacted for. If you have been referred to one of our websites from a 3rd party you should always read their terms and conditions.

 

 

• You have the right, at any time to stop us from contacting you for marketing purposes.  If you no longer wish to be contacted by us for marketing purposes, please unsubscribe
• To contact you and any person referred to by you in connection with your application or enquiry;
• To process and respond to requests, enquiries and complaints received from you;
• To communicate with you about products and services provided to or requested by you;
• To update our records;
• To analyse trends and profiles and carry out assessment and analysis (including credit and/or behaviour scoring, market and product analysis);
• For audit purposes;
• To carry out customer satisfaction research;
• To prevent or detect fraud;
• To meet compliance and reporting obligations
• To ensure that content from this site is presented in the most effective manner for you and your device
• To develop and improve our services to you and notify you about changes to our services
• To enable third parties to carry out any of the above purposes on our behalf.

SHARING OF YOUR INFORMATION

We may share Your Information with third parties in the following ways:

• We sometimes use agents and service providers to process your information on our behalf. For example, we may use third parties to maintain our IT systems. Where we use agents and service providers to process your information, we will ensure that they have adequate security measures in place to safeguard Your Information.
• We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings.
• We may give information we hold about you to third parties as part of the process of selling one or more of our businesses.

 

WHERE WE STORE YOUR INFORMATION

All information you provide to us is stored on secure servers. Where We have given you (or where you have chosen) a user name, passcode and memorable word which enables you to access certain parts of this site, you are responsible for keeping this user name, passcode and memorable word confidential. You must not share these with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your information transmitted to this site; any transmission is at your own risk. Once we have received your Information, we will use strict procedures and security features to try to prevent unauthorised access.

 

HOW WE USE COOKIES

A “cookie” is a small piece of information that is stored on the browser on your computer’s hard drive. Most websites use cookies to improve the way the website works and to provide information to website operators about use of the website. We use cookies to allow you to use and navigate this site, to store information about your preferences, to collect information about how visitors use this site and to enable us to improve this site. Most web browsers allow you to manage and block the use of cookies by changing your browser settings. If you choose not to accept cookies on this site this may affect the quality of your visit to this site.

You can find more information about the individual cookies we use and the purposes for which We use them in the table below:

Cookie

More Information

local cookies

We store cookies for this website which helps with usability especially with the application form.

google-analytics.com

Google Analytics is a tool we use internally to monitor website usage.

 

 

 

 

For more information on cookies (including how to switch them off) please visit www.allaboutcookies.org.

We use these as they may be able to offer exclusive deals with lenders and have access to other lenders.

We endeavour to update this on a quarterly basis.

We may also pass your information to the Financial Conduct Authority, the ICO and/or other regulatory/governing bodies, for the purposes of compliance monitoring.

 

THIRD PARTY WEBSITES

In order to provide the widest possible range of products and offers for our customers, our website may contain links to third party websites. Please note that in selecting a particular link to any such product or offer, we do not accept any liability or responsibility, because these websites have their own Terms & Conditions and Privacy Policies. If you have any queries regarding these websites, you should contact the owner of that particular website directly.

 

YOU CAN REQUEST YOUR INFORMATION

The UK Data Protection Act provides you with the right to access information held about you. Any such request may incur a minimal fee (set by government and which may change from time to time) to meet our costs in providing you with details of the information we hold about you. If you require such information please contact us as below. If after corresponding with us, you do not feel that your query or complaint has been satisfactorily resolved, you have the right to contact the Information Commissioner’s Office (https://ico.org.uk)

 

IP ADDRESSES AND COOKIES

Through our website we may collect information about your computer, including your IP address, browser type and version and operating system information for system administration and to report aggregate information to our advertisers. All this information is purely statistical and does not identify any individual.

A “cookie” is a small piece of information that is stored on the browser on your computer’s hard drive. Most websites use cookies to improve the way the website works and to provide information to website operators about use of the website. We use cookies to allow you to use and navigate our sites, to store information about your preferences, to collect information about how visitors use our sites and to enable us to improve our sites. Most web browsers allow you to manage and block the use of cookies by changing your browser settings.

If you do not want to allow access to the cookies on your system then you can set your browser to refuse cookies. However, in doing so you will not be able to enjoy the full use of this site.

Please visit our cookie policy for full details of how we use cookies on our site or for more information on cookies (and how to switch them off) please visit www.allaboutcookies.org

 

 

UNSUBSCRIBE

Click here  if you do not wish to receive marketing emails from us.

If you do not want us to pass on your details to third parties then please click here

 

CHANGES TO OUR PRIVACY POLICY

The company from time to time may update and make changes to this Privacy Policy. If this happens the updated version will be posted on this site. Please make sure that you regularly check the Privacy Policy for updates.

 

CONTACT US

We welcome any of your questions regarding our privacy policy and any services that we offer to you. Please send an email to info@fixyourfinances.co.uk